External call filters¶
One of the most common task a client’s administrator will do is to configure schedules and calendars to apply to existing DDIs.
Once we have our new created Schedules and Calendars, it’s time to apply them in what we call External call filter.
The client admin can configure them in the following screen:
Basic info¶
- Name
- Descriptive name that will reference this filter in DDIs configuration.
- Welcome locution
- This locution will be played if the call is not going to be forwarded by out of schedule or holiday filtering (in other words if the normal routing of the DDI is going to be applied).
Filtering info¶
- White list
- External origin will be checked against the associated Match Lists, if a coincidence is found, the call will be directly routed to the DDI destination, skipping the filter process. Take into account that black listed are checked before white lists.
- Black list
- External origin will be checked against the associated Match Lists, if a coincidence is found, the call will be rejected immediately.
Holidays configuration¶
- Holiday enabled
- Set this to no to totally ignore holidays filtering.
- Calendars
- One or more Calendars can be associated with the filter. The combination of all the calendars will be applied.
- Holiday locution
- The locution will be played when the day is marked as holiday in any of the calendars associated with the filter if the calendar entry has no locution for that day.
- Holiday target type
- After playing the above locution (if configured), call can be forwarded to a voicemail, external number or internal extension. For example, the filter of the image will redirect calls during holidays to the external number 676 676 676.
Out of schedule configuration¶
- Out of schedule enabled
- Set this to no to totally ignore out of schedule filtering.
- Schedules
- One or more Schedules can be applied. The combination of all the time gaps defined in the schedules will be applied.
- Out of schedule locution
- The locution will be played when, not being holiday, the current time is not in any of the time gaps defined in the schedules assigned to the filter.
- Out of schedule target type
- Like in the holidays forward, but for out of schedule. The image above won’t apply any forward (and the call will be hung up).
Attention
Holidays are processed before out of schedule events.
In the next section we will use this new created filter with DDIs so we can configure a welcome locution for normal days, and especial behaviours for holidays and out of schedule events.