.. _services:

###################
Additional services
###################

There are **special services** that can be accessed by calling to some codes
**from the terminal**.

.. danger:: Services defined in this section **are not accessible during a
   conversation**. They are activated by **calling the codes**, not using
   DTMF codes while talking.

*********************
Global Services codes
*********************

There are the folowing **special services** avaialble in the section **Global
configuration** > **Services**:

.. ifconfig:: language == 'en'

    .. image:: img/en/services_god.png

.. ifconfig:: language == 'es'

    .. image:: img/es/services_god.png

.. glossary::

    Direct pickup
        This service allows capturing a ringing call from another terminal by
        calling the code followed by the extension from the target user.

    Group pickup
        This service allows capturing a ringing call for any terminal whose user
        is part of one of the capturer pickup groups.

    Check voicemail
        This service allows checking the user's voicemail using an interactive
        menu from which new voicemails can be listen, deleted, etc. This is an
        active alternative to receive voicemails via the email. Since 1.4, this
        service allows optional extension after the service code to check
        another users voicemails. Users can protect their voicemail using the
        internal menu options.

    Record locution
        This service allows any user to record their company's locutions by
        dialing an special code. Voice instructions will be provided in the
        user's language.

    Open Lock
        Calling this service code will set route lock status to 'Opened' (see :ref:`route_locks`).

    Close Lock
        Calling this service code will set route lock status to 'Closed' (see :ref:`route_locks`).

    Toggle Lock
        Calling this service code will change the current status of the lock (see :ref:`route_locks`).

As soon as new services are implemented into IvozProvider, they will be listed
in this section.

.. attention:: This section lists the available services and the default codes
   when a **new brand** is created.

.. hint:: Changing the default code in this section will only affect new
   created brands.

*****************************
Services and codes for Brands
*****************************

The section **Brand configuration** > **Services** allows the brand operator to:

- Change the default service code for all the brand companies (assuming the
  company hasn't already customized the code)

- Delete services so it won't be available for the companies.

By default this list has all the services and codes from the global
configuration:

.. attention:: This section lists the available services and the default codes
   when a **new company** is created.

.. hint:: Changing the default code in this section will only affect new
   created companies.

********************************
Services and codes for Companies
********************************

Each company can *customize* the default values assigned by the *brand operator*
using the section **Company configuration** > **Services** and changing the codes
listed there.

.. rubric:: Company that wants to capture using \*\* instead of the default \*95:

.. ifconfig:: language == 'en'

    .. image:: img/en/services_company_edit.png

.. ifconfig:: language == 'es'

    .. image:: img/es/services_company_edit.png

.. hint:: Services deleted by the *company admin* will not available to users.