Hunt groups

The hunt groups allows configuring more complex ringing process that the traditional call to a user.

These are the fields shown for new hunt groups:

Name

Used to reference this hunt group

Description

Additional information

Strategy

Describes how will the calls be delivered. See details in glossary below.

Ring all timeout

For Ringall strategy, defines for how long will the members be called.

Prevent missed calls

When ‘Yes’, calls will never generate a missed call. When ‘No’, missed calls will be prevented only for RingAll hunt groups if someone answers.

Allow Call Forwards

When ‘No’, user’s call forward settings (including DND and boss/assistant) and 3XX responses will be ignored. Otherwise, they will be followed.

No answer configuration

Policy when hunt group members do not answer the call after defined timeouts.

Truco

When configuring a hunt group, you can prevent missed calls on called members with Prevent missed calls setting:

• Yes: calls generated by the hunt group will never generate missed calls on called members.
• No: The behaviour of this setting depends on the hunt group type:
• RingAll: calls generated by the hunt group will generate missed calls on called members only if none of them answers the call.
• Remaining types: calls generated by the hunt group will generate missed calls on every called member that does not answer the call.

Advertencia

Enabling Allow Call Forwards may cause undesired behaviours:

• Member not being called as has DND enabled.
• Member marked as boss not being called (assistant will be called instead).
• Huntgroup’s No answer configuration never applying (e.g. no answer timeout on called user that applies sooner than Ringall timeout).
• Huntgroup’s members not being called (e.g. sequential huntgroup, first member forwards call to its cell phone).

Use this feature wisely.

There are 4 strategies available:

Ringall

The call will make all the terminals of the group during a predefined time.

Linear

The call will jump from one user to another in a predefined order ringing during the configured time. If the call is not answered by any user of the group, it will be hung up (or will trigger the no answer logic).

Round robin

The call will jump from one user to another in a predefined order ringing during the configured time. If the call is not answered by any user of the group, the call will jump again to the first member of the group and keep looping.

Random

The call will jump from one user to another in a random order, ringing during the configured time. If the call is not answered by any user of the group, it will be hung up (or will trigger the no answer logic).

Adding members to hunt group

List of members subsection allows adding users or external numbers to each group:

• For RingAll hunt groups, members will be added without any additional parameters.
• For remaining groups, priority and timeout will be specified for each member. Priority determines the order, timeout ring duration for each member.

Section Users also allows adding member to existing hunt groups using List of hunt groups option.