Notification Templates

Brand administrators can configure the notifications sent by IvozProvider:

  • Email sent when a new voicemail is received
  • Email sent when a new fax is received
  • Email sent when a balance is below configured threshold
  • Email sent when an automatic invoice is generated
  • Email sent when scheduled CDR CSVs are generated
  • Email sent when max daily usage is reached
  • Email sent with access credentials

Hint

When no custom notification is configured, default ones will be used

Notifications are created in two steps: Create a notification type and add contents to the notification for each required language.

Creating a new notification

Brand administrators can create new notification templates in Brand configuration > Notification templates:

Fields are nearly self-explanatory:

Name
Used to identify this notification template
Type
Determine the notification type. Each notification type has its own substitution variables available to replace the contents of the subject and body.

Adding Notification contents

Once the notification has been created, you can add different language contents. IvozProvider will automatically use the proper language based on the destination:

  • For Voicemails, the user language will be used
  • For Faxes, the client language will be used.

Configurable fields of each content:

Language
Language of the contents.
From Name
The from name used while sending emails (p.e. IvozProvider Voicemail Notifications)
From Address
The from address used while sending emails (p.e. no-reply@ivozprovider.com)
Substitution variables
Available variables that can be used in subject and body that will be replaced before sending the email. Each notification type has its own variables.
Subject
Subject of the email to be sent. You can include Substitution variables here.
Body type
Body of the mail can be both plaintext or html.
Body
Body of the email to be sent. You can include Substitution variables here.

Hint

There is no need to create all content languages. If custom notification has some languages not defined the default contents will be used for that notification type.

Assigning templates to clients

Once the notification has been configured for the desired languages, Brand administrator can assign it to the client that will use it. This can be done in the Notification configuration section of each client. If client has no notification configured, brand notifications will be used for that client instead. If brand has no notification configured, default notifications will be used.