Notification Templates¶

Brand administrators can configure the notifications sent by IvozProvider:

Email sent when a new voicemail is received
Email sent when a new fax is received
Email sent when a balance is below configured threshold
Email sent when an automatic invoice is generated
Email sent when scheduled CDR CSVs are generated
Email sent when max daily usage is reached

Hint

When no custom notification is configured, default ones will be used

Notifications are created in two steps: Create a notification type and add contents to the notification for each required language.

Creating a new notification¶

Brand administrators can create new notification templates in Brand configuration > Notification templates:

Fields are nearly self-explanatory:

Name: Used to identify this notification template
Type: Determine the notification type. Each notification type has its own substitution variables available to replace the contents of the subject and body.

Adding Notification contents¶

Once the notification has been created, you can add different language contents. IvozProvider will automatically use the proper language based on the destination:

For Voicemails, the user language will be used

For Faxes, the client language will be used.

Configurable fields of each content:

Language: Language of the contents.
From Name: The from name used while sending emails (p.e. IvozProvider Voicemail Notifications)
From Address: The from address used while sending emails (p.e. no-reply@ivozprovider.com)
Substitution variables: Available variables that can be used in subject and body that will be replaced before sending the email. Each notification type has its own variables.
Subject: Subject of the email to be sent. You can include Substitution variables here.
Body type: Body of the mail can be both plaintext or html.
Body: Body of the email to be sent. You can include Substitution variables here.

Hint

There is no need to create all content languages. If custom notification has some languages not defined the default contents will be used for that notification type.

Assigning templates to clients¶

Once the notification has been configured for the desired languages, Brand administrator can assign it to the client that will use it. This can be done in the Notification configuration section of each client. If client has no notification configured, brand notifications will be used for that client instead. If brand has no notification configured, default notifications will be used.