External calls¶
External calls section lists both inbound and outbound external calls.
This section is shown at different levels:
- Main level (god level)
- Brand level (filtered for emulated/logged brand).
- Client level (filtered for emulated/logged client).
Each entry shows this information:
- Start time
- Date and time of the call establishment.
- Brand
- Only visible for god, shows the brand of each call.
- Client
- Visible for god and brand operator, shows the client of each call.
- Caller
- DDI presented for the outgoing call.
- Callee
- External number dialed.
- Duration
- Shows how long the call lasted.
- Price
- The money amount for the client. Visible for god and brand operator and Client administrator if Display billing details to client is enabled.
- Cost
- Visible for god and brand operator, the money amount for the brand (the money that the carrier will bill for the call).
- Rating Plan
- Rating plan used to set price for the call. Visible for god and brand operator and Client administrator if Display billing details to client is enabled.
- Destination
- Destination that matched the call for billing. Visible for god and brand operator and Client administrator if Display billing details to client is enabled.
- Carrier
- Visible for god and brand operator, shows which Carrier was used for each outbound call.
- DDI Provider
- Visible for god and brand operator, shows which DDI Provider was used for each inbound call.
- Invoice
- Visible for god and brand operator, shows if a call is already included in any Invoice.
- Call ID
- Shows the call ID of the call for troubleshooting and CSV export.
- Endpoint Type
- Possible values: RetailAccount, ResidentialDevice, User, Fax, Friend.
- Endpoint Id
- Internal ID of specific endpoint (only when endpointType is non-empty).
- Endpoint Name
- User extension, friend name, fax name, retail account name or residential device name (only when endpointId is non-empty).
Note
An asynchronous process parses each external call and adds it to this list a few minutes after call hangup. Billing related fields, such as cost and price, will be empty for external incoming calls.
Call rerating¶
At brand level, there is an additional available operation for outbound calls: Rerate call. This option allows calling rating engine again for a call or a bunch of calls.
Notes about this rerating process:
- If a call is in an invoice, it cannot be rerated. Invoice must be deleted first.
- Call will be rerated with the Start time of the call (no with current active rating plans, but with active rating plans on the moment of the call).
- Both Price and Cost will be recalculated. This may imply updating rating plan and destination too.
Tip
When a call is rerated, cost and price are emptied until the next iteration of the asynchronous task.