DDIs

Country

The country of the new created DDI. Used for E164 standardization.

DDI

The number, without country code.

Type

Choose ‘Inbound & outbound’ for a normal DDI that can be used both as outgoing DDI and as incoming DDI from a DDI Provider. Choose ‘Outbound only’ for a DDI that won’t reach us from a DDI Provider and will only be used as an outgoing DDI.

DDI Provider

The DDI Provider that provides this number. This relation has no functional purpose, it is just for DDI Provider <-> DDI navigation in some brand level sections.

External Call Filter

Allows configuration based on Calendars and Schedulers as shown in External call filters. Leave empty if you don’t need to apply any kind of filter.

Route

A DDI can have different treatments. For our current goal, set route to user and select Alice.

Record calls

Can be used to record external calls (see Call recordings).

Tarificate incoming calls

This setting requires the external tarification module and allows tarification on special numbers. This module is not standard so don’t hesitate in contact us if you are interested.

Hint

Calls received from a DDI Provider to an ‘Outbound only’ DDI will be rejected.

Hint

Calls from within the platform to ‘Inbound & outbound’ DDIs won’t reach any carrier, they will be routed internally.

DDI external filters

We can assign a external call filter configured in External call filters.

DDI routes

Once the call has passed all the checks in the filter (schedules and calendars) and after the welcome locution has been played (if there is any configured), we can route the call to the following processes:

• Users
• Hunt groups
• IVRs
• Conference rooms
• Conditional routes
• Queues
• Friends

Hint

We can also route the DDI to a Virtual Fax, but this is something we will explain in the following block.