Music on Hold

The music on hold will be played when the user holds the call and the other member waits until the call is resumed.

If a client has defined a music on hold, it will be played. Otherwise, the one defined by the brand administrator. If none of this is configured, a global music will be played.

Note

Multiple files can be added to be played as Music on Hold. The system will choose them randomly for each call.

Add a new music on hold

Once the music has been encoded the Status fill will display ready and the music will be used for the next calls.

Tip

IvozProvider supports most of the common audio formats and encodes them to the optimal format for the platform.

After the encoding, we can download both the original and the converted version in the edit screen.