Active calls¶
This section allows main operator and brand operator view current active external calls.
Warning
Internal calls won’t be listed.
These are columns shown:
- Duration
- Show call establishment duration during establishment and call duration during ongoing call. It also shows direction (inbound/outbound) and call state information, as explained below.
- Brand
- Brand making a given call (only shown at god level).
- Client
- Client making a given call.
- Caller
- Call source number in E.164.
- Callee
- Call destination number in E.164.
- Carrier
- Carrier/DDI Provider used in given call.
Call state¶
Call state follows Dialog State Machine proposed in RFC4235:
Trying
- INVITE sent, someone is trying to make a new call.
- Shown as Call Setup in this section.
Proceeding
- Provisional response from middle proxies received (usually 100 Trying).
- This state is ignored in this section.
Early
- Provisional response from final party received (usually 180 Ringing).
- Shown as Ringing in this section.
Confirmed
- 200 OK received, call confirmed, parties talking.
- Shown as In call in this section.
Terminated
- BYE/CANCEL/error-response (>300) received, call finished.
- Call vanishes to show this status.
Example 1: Successful call
A successful call traverses this states:
- Trying -> Proceeding (optional) -> Early (optional) -> Confirmed -> Terminated
That will be coded in this section as:
- Call Setup -> Ringing (optional) -> In call -> Call vanishes
Example 2: Unsuccessful call
An unsuccessful call traverses this states:
- Trying -> Proceeding (optional) -> Early (optional) -> Terminated
That will be show in this section as:
- Call Setup -> Ringing (optional) -> Call vanishes