Locutions

The locutions of the platform are created and uploaded just like the files of Music on Hold.

The section Client configuration > Locutions allows the client admin to choose the sounds that will be played in many configuration places (IVR, etc) accross the platform.

Attention

Locutions can be recorded from any terminal by dialing the Recording extension displayed in their edit screen.

Hint

The main difference between a locution and music on hold is that the administrator chooses when the first one will be played (out of schedule, IVRs, and so on) and the second one will be played when a call is held by an user.