Virtual Fax System

IvozProvider includes a simple but efficient faxing solution that allows:

  • Sending PDF files via Fax.
  • Receiving faxes through email or check them through the web portal.

Error

IvozProvider uses T.38 for both sending and receiving faxes. Brand Operator must use peering contracts that have support for it.

Creating a virtual fax

This is the interface that turns up when we create a new fax in section Company configuration > Virtual Faxes:

../_images/fax_add.png

Fields are nearly self-explanatory:

Name
Used by remaining section to reference a fax
Email
Email address when we want to receive incoming faxes (if we check ‘Send by email’)
Outbound DDI
DDI used as source number for outgoing faxes

To receive faxes in this DDI, we need to point it to our new fax in the section DDIs:

../_images/fax_ddi.png

Brand Operator can choose one or more Outgoing Routes for sending faxes:

../_images/fax_routes.png

This route applies to all faxes sent by selected company (or for all companies).

Note

load-balancing y failover logics described in previous sections apply to faxes too.

Important

If no fax-specific route is defined, faxes will be routed using standard call routes.

Sending a fax

Sending a fax is an easy task. First, we upload de PDF file and set the destination:

../_images/fax_send.png

The list shows the fax and its status:

../_images/fax_send2.png

Incoming faxes display

Apart from being received by mail, faxes can be watched and downloaded within the web portal too:

../_images/fax_list.png