User Portal

IvozProvider provides a web portal where final users can do the following actions:

  • See all calls he or she has been involved.

  • Configure call forwards:

    • To voicemail
    • To an internal extension
    • To an external number

  • Enable functionalities:

    • Call waiting
    • Do Not Disturb

  • See the state of his or her SIP device registration

Access URLs

Prior to accessing to user portal, the URL addresses must be configured (domains in these URLs must point to any of the public IP addresses of the platform).

2 roles can perform this task:

God operator

In the section Platform configuration > Brands you can configure as many user URLs as you wish, using the button Portal list of each brand.

Note

URLs are linked to brands and god operator may choose where to create one shared user portal URL for all the companies of a brand or creating one per company.

Warning

URLs MUST be HTTPS.

This section also allows setting a logo per URL, a theme and a phrase to use as the title of user portal.

Hint

This allows creating corporative user portals.

Brand Operator

Brand Operator can also perform this same task in order to configure the user portal URLs of his companies.

This way, he can choose whether to configure one URL per Company (with custom domains, logos, theme and title) or sharing a global URL for all of them.

The section to do this is Brand configuration > Portal URLs.

Access credentials

Access credentials to user portal is configured in Company configuration > Users section.

Specifically:

  • Login information block, the access of each user is enabled or disabled.
  • You can set the Password too.
  • To log in the user portal, the user must use his/her email address.

Warning

The email of each user MUST be globally unique.