Route locks¶
Route locks are a simple but powerful way to fork route logics when delivering calls. This fork is done depending on the state of the lock on a particular moment:
- Opened: green light, go ahead.
- Closed: red light, no trespassing allowed.
They are used as conditional route rule criteria (see how in Conditional routes).
Route lock creation¶
When you add a new route lock in Route Locks section, you are asked for the following fields:
- Name
- This name will be used in conditional routes to identify the lock.
- Description
- Just a description.
- Status
- Set the initial status of the lock: opened or closed.
Route locks service codes¶
Although you can set the initial lock status on creation and change it using the admin portal too, the usual way to handle the status changes of a lock is to use the service codes listed in Route locks section.
These services codes have two parts:
- Service code: configured in Services section per brand/client.
- Lock id: immutable numeric id assigned to each lock.
Tip
There are 3 service codes available for most common operations on locks:
- Open Lock
- Close Lock
- Toggle Lock.
Read Services for further details.