Schedules

The section Client configuration > Schedule allows to configure different time gaps when an external DDI will be available.

The screen displayed to the client administrator looks like this:

With the above configuration, we have defined a morning schedule that will be applied from Monday to Thursday.

We can also define an afternoon schedule for Monday to Thursday too:

And apply a different time gap for the Fridays:

We have the following time gaps that combined will determine our client office schedule.

Warning

The schedule will be defined by combining the active time gaps: Any time outside this grouped gaps will be considered out-of-schedule.