Extensions

The base configuration includes 2 extensions (101 and 102) that route directly to Alice and Bob, so we had almost nothing to do with the section Company configuration > Extensions.

Note

An extensions is, by definition, an internal number with an assigned logic.

Create a new extension

The new extension window looks like this:

Number

The number that must be dialed by the internal user that will trigger the configured logic. It must have a minimum length of 2 and must be a number.

Route

This select will allow us to choose the logic that will use this extension when is dialed from an internal user. Depending on the selected route, and additional select or input will be shown to select the hungroup, conference room, user, etc.

Warning

If an extension has a number that conflicts with an external number, this external number will be masked and, in practice, will be unavailable for the whole company.