External DDIs

In the previous section Configuring an external DDI we described in detail the required configuration for an external DDI routed to user. This section will go a bit further and explain the rest of configurable options of DDIs.

DDI external filters

We can assign a external call filter configured in previous section.

DDI routes

Once the call has passed all the checks in the filter (schedules and calendars) and after the welcome locution has been played (if there is any configured), we can route the call to the following processes:

• Hunt groups

• Generic IVR

• Custom IVR

• Conference rooms

Hint

We can also route the DDI to a Virtual Fax, but this is something we will explain in the following block.